HYLETE project FAQs

How does HYLETE project work?

You and other members of the HYLETE community (the HYLETE nation) ask for new products, styles, and colorways. We design and develop them. You decide which products get released by backing the ones you want to see produced. Once an item reaches its funding goal, the item is successfully funded and we start production.

What is "back it" pricing?

During the funding time period products can be purchased at an exclusive "back it" discounted price even if the product has already met its campaign goal.

How long is the “back it” pricing valid for?

Once a product has met its campaign goal and the funding period is over, the product will be available for pre-ordered at a less substantial discount.

Do HYLETE project items count towards my progressive community discount?

HYLETE project items do not count towards your progressive community discount, but are available for a limited time at exclusive "back it" pricing.

When do I pay?

You will be charged at checkout for any HYLETE project items in your cart.

What if a product I back does not meet its "back it" goal before the project end date?

If for any reason an item does not meet its funding goal within the "back it" timeframe and we do not begin production of the product, we will credit your account for the original "back it" price you paid. Store credit can be used to purchase any item on HYLETE.com.

What is the return/exchange policy for HYLETE project products?

HYLETE project items are not eligible for refunds but can be returned for store credit or exchanged for a different size. Please contact customerservice@HYLETE.com.

Can I order other an item(s) that is in stock at the same time as products that I back?

Yes, all in stock item(s) will ship when you place your order, while the HYLETE project item(s) will ship as they become available. All HYLETE project item(s) will be shipped via standard USPS shipping.

When will my item(s) be shipped?

Your item(s) will be shipped on or near the approximate shipping date that is indicated on each product detail page. Once you purchase your HYLETE project item(s), you will receive periodic updates on production and delivery status.