100% fit guarantee:
We want you to love your HYLETE gear and wear it confidently. If you are not 100% satisfied with the quality or performance of your purchase, return it for a full refund within 60 days.
We only put new items back on the shelf:
All returned items must be in new condition. Product that shows visible signs of use, including scuffs, scratches, stains, or tears is not eligible for return. For hygiene reasons, we do not accept returns for boxer briefs. If you received an item in any of the conditions listed above, please reach out to us, and we will make it right for you.
Keep the tags on:
Please keep tags on the items you would like to return. If the tags were accidentally removed while you tried on the gear, please include the tags in your return package.
Clearance items are not returnable unless they are damaged. If you consider a product to have a manufacturer's defect, please contact us, so we can take care of it.
BOGO “Buy 1, Get 1 Free” items are eligible to exchange for a different size in the same product. A refund or store credit may be requested only if both the purchased item and free item are included in the return package. Free items are not eligible for a refund or store credit.
You have the option to select a direct exchange for the same item, in a different size. If you would like to exchange an item for a different color, style, or product, we recommend selecting store credit. Store credit is issued directly to your HYLETE account. You can then log in to place a new order and apply the store credit at checkout.
We’re here to help:
Occasionally, we are not able to accept returns submitted outside of our policy, but we’ll always do the right thing to help. Please connect with our Brand Support Reps via email at firstname.lastname@example.org for assistance.
Start your return here:
Enter your order number below to begin the return process. Your order number can be found on the packing slip included with your order, original order confirmation email, or by logging into your HYLETE account and visiting the "my account" page.
If you have already mailed your return, you can track your return here.