Returns and Exchanges
100% Performance Guarantee:
We want you to love your HYLETE gear! If you're not 100% satisfied with the quality or performance of your purchase, return it for a full refund within 60 days.
Keep the tags on:
When possible, please keep the tags on the items when you test the fit and performance. If the tags were removed, please include the tags in your return package.
Clearance and Flash Sale items are not eligible for return. If you believe you've received a defective item, please contact customer service at email@example.com
We offer a direct exchange for the same item in a different size. If you would like to exchange an item for a different color, style, or product, we recommend selecting store credit. Store credit is issued directly to your HYLETE account upon receipt of your return.
We're here to help:
We ask that all returns be submitted in accordance with our policy, but we'll always do the right thing to help. Please connect with our Brand Experience Team via email at firstname.lastname@example.org for assistance.
Start Your Return:
- Your order number can be found in your confirmation email, or by logging into your HYLETE account and visiting the "my account" page.
- If you have already mailed your return, you can track your return here.
- If you’ve received a pre-order item that is now outside of the 60-day window from the original purchase date, please reach out to us for assistance with your return at email@example.com